Jatana – Deliver outstanding customer experiences by letting the AI do what it does best: to automate repetitive processes.
Jatana is a deep learning based Saas solution that integrates directly with your help desk software of choice to automate processes related to customer service on Zendesk.
Jatana provides efficient customer support by automating ticket resolution for simple and repetitive issues, and receiving resolution suggestions for more complicated issues.
The reason why Jatana is a ground-breaking offer is that you can build your own AI engines directly from our dashboard.
With Jatana, you can power up your Zendesk account by having an Artificial Intelligence that can suggest the best macro, send automatic replies, automate case categorization and routing, and connect to 3rd party systems via API.
Jatana’s vision is to empower customer support teams with speed and accuracy at scale. Speed and accuracy have always been considered mutually exclusive.