REVE Chat Overview
REVE Chat is a multi-channel cloud based live chat platform that enables online businesses to engage with their website visitors in real-time. As a live chat software, it helps to offer instant assistance to the website visitors, get customer feedback, improve sales conversions and build brand loyalty.
Most of the businesses do not have the chance to get connected with their website visitors in real â€“time and lose the opportunity to engage with their potential customers. To fulfill this gap, REVE Chat offers several advanced features like Live Chat, Voice Calls, Video Chat, Facebook Chat Integration and Proactive Chat. Other features like Queuing, Visitor Analytics, Advanced Routing, Real Time Chat Monitoring, make REVE Chat a complete customer engagement software for online businesses. It can be integrated with other popular platforms like WordPress, Joomla, Zen Cart, Magento and Shopify.
Improved sales conversions
REVE Chat enables the website visitor to chat with your support representative itself in the website for any kind of assistance. You never know, after that he or she may opt for your service which may increase sales.
Live chat in real-time
Real-time live conversation in the website itself can assist your customers with any kind of queries or information regarding your offerings.
Reduction in service cost
REVE Chat enables each of your agents to chat with multiple website visitors at one time. Apart from that, total time per interaction is also very less which reduces the necessity of extra agents.
Receive valuable customer feedback
It helps you to receive valuable customer feedback during and after the live support sessions which will help your company to focus on the satisfaction and requirements of customers.
Improved customer service
It improves the efficiency of your support team to offer real-time support in the same way your customers want.
Track your website visitors at ease
REVE Chat enables you to keep track on your website visitors. You can get detailed information about each of your website visitors before initiating the chat session.
- Proactive chat: Initiate chat sessions with website visitors anywhere in the website to offer instant assistance.
- Chat monitoring: Monitor how your agents are performing and check detailed chat conversations between website visitors and agents in real-time.
- Facebook chat integration: Facebook integration allows customers to interact with you directly from your Facebook company page.
- Voice call: Now customers can initiate free voice calls to your support agents for getting instant assistance. In the REVE Chat window, there will be a â€˜Voice Callâ€™ button clicking on which they can make live calls from the website itself.
- Video chat: This feature allows visitors to video chat with your support agents in real time. In the REVE Chat widget, there will be a â€˜Video Callâ€™ button clicking on which they can make live video calls.
- Analytics: Includes detailed reporting and analytics that measure several aspects like the total amount of time spent by a website visitor on each chat and his geographic location, IP address, the overall activity of your agents, conversion tracking, track of transcript reports, monitoring chat history and many more.